FAQ (Frequently asked questions)

  • All categories
  • How does it work ?
  • Booking, delivery, and return
  • My order
  • Inspection, damage, theft
  • Items offered
  • Quality of items
  • Finding the right size

How does it work ?

How do I rent a Ski-Chic.com outfit ?
What does Ski-Chic.com offer ?
What is the rental period ?
Which ski resorts are covered by Ski-Chic.com ?
Who are the ski outfits for ?

Booking, delivery, and return

What happens if I do not return the outfit on the planned day ?
What happens if the delivery does not arrive in the indicated time slot ?
What is the best time to book ?
When do I need to return my package ?

My order

How can I cancel my order ?
How can I modify my order ?
How does Ski-Chic.com guarantee the authenticity of my order ?
What happens if there is a problem with my package (wrong item/size) ?
Where can I find my order number ?

Inspection, damage, theft

How does Ski-Chic.com guarantee the quality and security of the products ?
What happens if an item gets damaged ?
What happens if an item is lost or stolen ?
When will my package be delivered to my accommodation ?
Who pays the delivery and return fees ?
Who pays the dry-cleaning fees ?

Items offered

From which collections are the outfits offered by Ski-Chic.com ?
How can I get personalised advice to find the outfit that is best for me ?
How do you choose the outfits offered by Ski-Chic.com

Quality of items

How do you check the outfit's condition ?
How many times have the outfits been worn ?
Who cleans the products ?

Finding the right size

Are the sizes similar for all brands ?
How can I make sure I choose the best size ?
What happens if there is a problem with my package (wrong item/size) ?

How does it work ?

How do I rent a Ski-Chic.com outfit ?
What does Ski-Chic.com offer ?
What is the rental period ?
Which ski resorts are covered by Ski-Chic.com ?
Who are the ski outfits for ?

Booking, delivery, and return

What happens if I do not return the outfit on the planned day ?
What happens if the delivery does not arrive in the indicated time slot ?
What is the best time to book ?
When do I need to return my package ?

My order

How can I cancel my order ?
How can I modify my order ?
How does Ski-Chic.com guarantee the authenticity of my order ?
What happens if there is a problem with my package (wrong item/size) ?
Where can I find my order number ?

Inspection, damage, theft

How does Ski-Chic.com guarantee the quality and security of the products ?
What happens if an item gets damaged ?
What happens if an item is lost or stolen ?
When will my package be delivered to my accommodation ?
Who pays the delivery and return fees ?
Who pays the dry-cleaning fees ?

Items offered

From which collections are the outfits offered by Ski-Chic.com ?
How can I get personalised advice to find the outfit that is best for me ?
How do you choose the outfits offered by Ski-Chic.com

Quality of items

How do you check the outfit's condition ?
How many times have the outfits been worn ?
Who cleans the products ?

Finding the right size

Are the sizes similar for all brands ?
How can I make sure I choose the best size ?
What happens if there is a problem with my package (wrong item/size) ?